Refuse Needs Skill

When shall we refuse something? The answer is when you can’t accept, accomplish or fulfill someone’s requirement.

Generally speaking, refuse may make both sides in negotiation unhappy. But please remember that the purpose of a negotiation is to interchange with our customers, to bargain to protect our benefit and to do good to both sides. It is not for quarrel .We can’t do harm to both sides, make the negotiation in a deadlock or break it off. No one likes to see that. However, if the requirement of ot5her side is real harsh, or they intend to creat difficulties to coerce, we have to refuse.

Does it mean that we directly say” No”? Can we say that we won’t cooperate with you because your requirement is too harsh? As in the film, My Sassy Girl, the hero is forced to wear the shoes with high heels on street. When he asks whether he could refuse to do so, he gets a direct answer, No. But please remember that your negotiate opponent isn’t your lover or the people who woos you. Direct refuse must hurt self-respect. If so, you won’t be forgotten, even never be forgiven.

A well-dressed woman got on a bus. She asked the conductor whether her dog could have a seat if she bought a seat for it. “Sure. But it must put its feet on the floor just like human.” answered the conductor. The conductor didn’t refuse directly, but tactfully with added condition. This kind of refuse doesn’t make the customer feel awkward. If you are the both sides of trade, direct refuse will make the well-dressed woman stop the cooperation with you.

The use of skill can save our negotiation time. Refuse on gist can help us avoid falling in trap which will make us regret to sign the contract to buy too much useless goods. The gold salesman often say that you must know the customer’s interest and have words in common before selling the goods. The skill of refuse is to know the opponent’s mentality, to catch his thought, not to be led by your opponent.

In our country, we stress that rapport is valuable and it can bring riches. Refuse skill means that we should not refuse blindly in the same way without distinction. Skill makes the negotiation atmosphere more harmonic. Just like the salesman, skill helps you exchange with the customer. Skill causes interactive. You can leave good impression. businessman. Both sides in trade are equal. They don’t owe each other, nor do they beg the opponent to do something. The coadjutants are as many as leaves in tropical rainforests, which are not limited in that small area. The businessmen all over the world are optional. .

. There is a old saying that we feel it shallow from the books while we can know it better from practice. . We can’t learn skill just by having a look or dealing with a certain thing. We must think the knowledge in books carefully. When we meet the occasion that needs refuse, we should summarize practical experience. Combine theory and practice. Let them mutually supplement and promote.

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