SALESPERSON: May I help you?
SARAH: Yes, I would like to return these slacks.
SALESPERSON: Alright. Do you have your receipt?
SARAH: Yes. Here it is. I bought them last week.
SALESPERSON: And why are you returning them?
SARAH: I bought them to go with a blouse of mine. But they don't really match.
SALESPERSON: I see. Oh, wait. Ma'am, I'm sorry. These slacks were on sale.
SARAH: Yes, they were thirty percent off.
SALESPERSON: I'm sorry, but we don't allow returns on sale items.
SARAH: I know many stores have that policy. But I have returned sale items here before.
SALESPERSON: I'm sorry, but we usually don't do it. It is our policy.
SARAH: I just bought these slacks a week ago. And I am a regular customer here.
Can you make an exception this time?
SALESPERSON: Well. Let me talk to the manager for a moment.
Ma'am, the manager says I can do it this time.
SARAH: Good. I'm a regular customer here. I am glad you can make an exception for me.
SALESPERSON: Please show me your receipt again.
SARAH: Here it is.
SALESPERSON: I will have to give you store credit, Ma'am.
If you find something else you like in the store, you can use the credit.
SARAH: Store credit is okay with me.
I'm sure I will find something I like. I shop here a lot.
SALESPERSON: We appreciate your business, Ma'am.

店员：我能为你效劳吗？
莎拉：是的，我想退回这些长裤。
店员：好的，你有收据吗？
莎拉：有的，在这儿。上星期才买的。
店员：为什么要退呢？
莎拉：我本想买来配一件衬衫的，但是它们配起来不好看。
店员：我明白了。等一等，太太，对不起，这是拍卖品。
莎拉：没错，它们是七折品。
店员：对不起，拍卖品不能退货的。
莎拉：我知道很多店都是这样，但是我曾经在你们的店退过拍卖品。
店员：对不起，我们通常不接受的，这是规定。
莎拉：我上个星期才买的，而且我是你们的常客。
这次可以例外吗？
店员：那么，让我和经理说说看。
太太，经理说这次可以。
莎拉：太好了，我是你们的常客，我很高兴你们可以为我破例。
店员：再让我看一看你的收据好吗？
莎拉：这里。
店员：我会给你一些点数，太太。
你可以用这些点数来挑你喜欢的东西。
莎拉：给我点数也可以。
我会找到我喜欢的东西，我常常来这里购物。
店员：谢谢惠顾，太太

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