February 1, 2000

To Whom it May Concern:

I've been Holly Smith's manager for over six years. While I wish her only the best and fully understand that she must advance her career, I'm truly sorry to see her go. It has been a pleasure having her on my team.

Holly is a professional technical writer of the highest caliber, who meticulously researches, formats, edits and proofs her documents. I've received many compliments from customers who rely on Holly's documentation. Management and personnel in tech support, engineering, technical training, and other departments praise her work.

Holly is an innovative self-starter, who rarely needs supervision. She is punctual and typically exceeds expectations. She handles pressure well, and will voluntarily work overtime and take work home to meet a deadline. For example, we received a rush order from one of our customers for a complex product modification, including critical user documentation. Holly not only made the extremely tight deadline, but beat it; yet she still produced a stellar, technically-accurate addendum for the standard user manual. Sales, marketing, training and engineering were quite pleased with Holly's performance in this crunch. Even our CEO was impressed, and our customer was ecstatic. This is just one example among many of Holly's superior skills and admirable work ethics.

Holly is an invaluable asset to any technical communications department, and I highly recommend hiring her. If you'd like to discuss her attributes in more detail, please don't hesitate to contact me.

Sincerely,

[Signature]

John Doe
Manager, Technical Communications
Ext. 245, jdoe@xyzco.com

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