Settling complaints 处理投诉          【字体:
Settling complaints 处理投诉
作者:佚名    文章来源:本站原创    点击数:    更新时间:2007-4-1    
◆三个月讲一口流利英语,100%保证!

◆30位专家让你说一口流利英语,100%保证!

128.Can you change the room for me? It's too noisy.

能给我换个房间吗?这儿太吵了。

129.My wife was woken up several times by the noise the baggage elevator made.

我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。

130.She said it was too much for her.

她说这使她难以忍受。

131.I'm awfully sorry,sir.

非常对不起,先生。

132.I do apologize.

我向您道歉。

133.No problem,sir.

没问题,先生。

134.We'll manage it,but we don't have any spare room today.

我们会尽力办到,但是今天我们没有空余房间。

135.Could you wait till tomorrow?

等到明天好吗?

136.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.

我希望明天晚上我们能呆在一套安静的房间里睡个好觉。

137.And if there is anything more you need, please let us know.

如果还需要别的什么东西,请告诉我们。

138.The light in this room is too dim.

这房间里的灯光太暗了。

139.Please get me a brighter one.

请给我换个亮的。

140.Certainly,sir.I'll be back right away.

好的,先生,我马上就回来。

141.The room is too cold for me.I feel rather cold when I sleep.

这房间太冷了,我睡觉时感到很冷。

 

Dialogue A

A guest(B) wants to change a room.He goes to the assistant manager(A)

A:Good morning,sir.What can I do for you?

B:I'm Bell.I'm in Room 908.Can you change the room for me?It's too noisy.My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her.

A:I'm awfully sorry,sir.I do apologize.Room 908 is at the end of the corridor.It's possible that the noise is heard early in the morning when all is quiet.

B:Anyhow,I'd like to change our room.

A:No problem,sir.We'll manage it,but we don't have any spare room today.Could you wait till tomorrow?The American People-to-people Education Delegation will be leaving tomorrow morning.There'll be some rooms for you to choose from.

B:All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.

A:Be sure.I'll make a note of that.Everything will be taken care of.And if there is anything more you need,please let us know.

 

Dialogue B

A:Good evening,ma'am.Did you ring for service?What can I do for you?

B:Yes.The light in this room is too dim.Please get me a brighter one.

A:Certainly,sir.I'll be back right away…Do you mind if I move your things?

B:Oh,no.Go ahead.

A:Thank you…How is the light now?

B:It's much better now.Thank you.

A:You're welcome.And if you need any other things,please let us know.

B:Ah,yes,the room is too cold for me.I feel rather cold when I sleep.Can you turn off the air-conditioning?

A:(Checks)The air-conditioning is already off,ma'am.

B:Maybe I'm getting a cold.

A:Would you like an extra blanket?

B:OK.And would you please get me some hot water,too?I think I need to take some medicine.

A: Certainly,ma'am.I'll be right back…here is a blanket,and hot water for you.Anything else?

B:No,thanks.

A:Good night,ma,am.

 

Words and Expressions

elevator    n.电梯

corridor    n.走廊,回廊

delegation    n.代表团

extra    a.额外的,外加的

blanket   n.羊毛毯,毯子,毛毡

文章来源网站:本站原创(fei66.com/xiuxianyingyu/2006-11-16/4943.html),该站的Alexa排名:

文章录入:李飞    责任编辑:pengyx 
  • 上一篇文章:

  • 下一篇文章:
  • 发表评论】【加入收藏】【告诉好友】【打印此文】【关闭窗口
      关于版权解释:

      搜英语网站内容由网友自行上传,取自网络或者是作者原创,我站要求所用用户上传资源时,必须声明转载(自何处,并一定是允许转载之资源),或者是原创(并未发布在任何平面媒体,或其他有“版权所有”申明的网络媒体),请恕我站不能尽查所有资源正确来源,其版权问题由上传者确定,我站不承担连带责任,如果有资源(内容)侵犯您的版权(无论是个人、网络媒体、平面媒体),请立即通知我站(联系方式),我们在核实之后,将立即删除侵权资源和关闭侵权用户,并将在我站公布处理结果和公开致歉。

      搜英语网站欢迎各种媒体转载我站之资源,但请明显注明转载自搜英语网站。

      搜英语网站更欢迎媒体与我站签订(专有)网络资源转载(发布)协议,洽谈联系方法(电话:010-6396.7098,134.3656.1969,电子邮件:dengh#soenglish.com.cn)。

      搜英语网站法律顾问:盛邦(中国)法津顾问有限公司。

    最新热点 最新推荐 相关文章
    谜语转转……转不停第四十一…
    Housekeeping 客房服务
    Laundry Service 洗衣服务
    Maintenance 维修服务
    At the Barbers 在理发店与美…
    Wake-up Call Service 唤醒服…
    Checking Out 结帐
    找学英语的原动力
    当即立断
    夏威夷印象(中英对照)
      网友评论:(只显示最新10条。评论内容只代表网友观点,与本站立场无关!)
    搜英语(soenglish.com.cn)版权所有,客服:客服1 客服2 站长 技术支持
    本站全程法津支持:盛邦(中国)法津顾问有限公司  备案序号:京ICP备06065096号